Jacki worked for the NHS for 38 years before retiring from clinical practice in 2014. She is a graduate of Birmingham University, and completed her surgical training in the West of Scotland and as RSO at St Mark’s Hospital London. She was the first Colorectal-trained consultant surgeon appointed to Lanarkshire Health Board in the early 1990’s, and developed local services during her 21 years in post. She had a pragmatic and cost-effective approach to healthcare, rapidly expanding much-needed lower GI services by training nurses in extended roles as an ‘early adopter’ of the concept, early in her career. She introduced the role and was first to train nurse-colonoscopists in Lanarkshire, and developed a popular ‘direct-to-test’ GP referral service before this was established as routine NHS practice. Jacki has trained NHS medical and nursing post-graduates for more than 40 years, and has taught all kinds of healthcare professionals as a member of Healthcare Skills Training International's faculty since 2000. She became Senior Clinical adviser at Healthcare Skills in 2018, writing new courses and video-recording online course materials.

Jacki became Medical Director at Healthcare Skills Training International in January 2023.

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